FAQ

Technical questions:

Q: How do I service my watch, what type of service is recommended?

A: When the battery needs replacement, just visit a regular watch shop/watchmaker,
they’ll be able to help you for a small fee. The battery lasts several years so no need for alarm.
The service we recommend is that you keep your watch clean and away from any harmful environments (ie. fire, extreme heat, extreme cold, high humidity etc.). If the watch needs to be cleaned internally, just take it to the local watchmaker and they’ll help you out.

Q: Are the watches waterproof?

A: Please refer to the individual specifications of each watch. At the very least they are resistant to splashes and rain. We would however like to make you aware that neither the leather band nor the cordura strap fair well in
water. They can loose shape and finish.

Q: How do I use the Tachymeter?

A: Please have a look at our technical manuals and guidelines, there you can read how the time is set, how the tachymeter and the regatta timer works, among other things.

Q: Do you offer any international warranty?

A: Of course! We offer a one year international warranty against any defects that are related to the manufacturing. If your watch are having issues out of the warranty period, get in touch with us and we'll try to help you best we can!

Shipping related questions:

Q: Will I receive a tracking number?

A: Yes, a tracking number will be provided to you upon order & after we’ve received the payment and shipped the
goods!

Q: How long does it take to get my watch?

A: This relies on a few factors, some outside of our control. Firstly, it depends on where in the world you
live. It normally takes around 3-5 business days with UPS globally, but this can vary depending on season and workload.
Secondly, if we at Monchard are
under a heavy workload, processing time my take a little longer.

Q: What if my package is damaged upon arrival?

A: First step is to contact the shipping agent (UPS), if an issue arises, we can be available to help.